Thank you for choosing our digital design and service solutions. We strive to deliver high-quality results and ensure customer satisfaction. As digital products involve extensive time, effort, and customization, we have outlined our refund and returns policy as follows:
1. Non-Refundable Digital Products
Our services include but are not limited to:
- Website Designing
- Visiting Cards
- Letterheads
- Resume Writing
Due to the nature of these digital products and services, all sales are final, and refunds are not provided once the project work has commenced.
2. Revisions for Customer Satisfaction
We are committed to delivering results that meet your expectations. We offer unlimited revisions within the scope of the original project until you are satisfied with the final design or service. Revisions are included at no extra cost, provided they fall within the initial agreed-upon project terms.
Important Notes on Revisions:
- Revisions must be requested within 3 days of delivery.
- Revisions are limited to adjustments and corrections based on your original instructions.
- Any major changes or requests that fall outside the original project scope may incur additional charges.
3. Exceptions
In rare cases where we cannot deliver on the agreed project scope, we may consider partial refunds on a discretionary basis. This will be decided after a thorough review of the situation.
4. Project Approval
Once a project has been approved and finalized, no further revisions or changes can be made without additional charges. It is crucial that you review all deliverables carefully before giving final approval.
5. Contact Information
If you have any questions or concerns about this policy or need further assistance, please contact us at admin@designeasestudio.com .
By placing an order with us, you acknowledge and agree to this refund and returns policy.